If you have a medical condition, allergies or food intolerances we do list every ingredient in our meals; other products are made in our kitchen, so there could be traces of tree nuts, gluten, and additional allergens. Animal Box Wild Goodness will not be liable for adverse reactions to food consumed.

Food Allergy Disclaimer

Animal Box Wild Goodness makes every attempt to identify ingredients that may cause allergic reactions for those with food allergies. Our food preperation staff are instructed on the severity of food allergies, however there is always risk of contamination. In our kitchen we use seafood, peanuts, tree nuts, milk, egg, gluten, sesame seeds and and we cannot guarantee a total absence of these products in any of our meals. Manufacturers of the commercial foods we are supplied may change the formulation at any time without notice. Customers concerned with food allergies need to be aware of this risk. Animal Box Wild Goodness will not assume any liability for adverse reactions to food consumed.

Advising us of your special requirements or food allergies does not mean we will be held liable should you suffer an allergic reaction.

Please note that we are unable to deliver to those whose have allergies that result in anaphylactic shock or diabetics who are insulin dependent.


Terms of use & customer agreement

Animal Box Wild Goodness Pty Ltd

ABN: 80 726855 137. Animal Box is Australian owned and operated.

1. Interpretation

1.1 In this Agreement:

(a) Agreement is an agreement between you and us to supply the Products, and consists of the Order and these conditions;

(b) Conditions means these terms and conditions;

(c) Customer means you;

(d) Delivery Address is the address to which the Products are to be delivered as stated on the Order;

(e) Delivery Fee is the fee payable to us in respect of delivery of the Products and handling costs associated with processing your order, as advised by us from time to time;

(f) Intellectual Property Rights includes all rights in respect of copyright, trademarks, patents, designs, protection of confidential information and circuit layouts, whether arising under statute or otherwise;

(g) Loss means any loss including any liability, cost (including legal costs on a solicitor-client basis), expense, claim, proceeding, action, demand or damage;

(h) Order is an order made by you pursuant to clause 3;

(i) Products are products described in an Order;

(j) Product List is the list of Products displayed on the Website, as amended from time to time;

(k) Order Cut Off Time: is the time by which orders must be placed. In order for us to process our order for packaging & dispatch;

(l) Website means www.animalbox.com.au or as otherwise amended from time to time.

2. The Agreement

2.1 Your purchase of Products from the Website is subject to these Conditions. If you do not accept these Conditions, you must not make a purchase from the Website

2.2 By making an Order you agree to be bound by these terms.

2.3 The making of an Order by you constitutes an offer, which we may accept at our discretion.

2.4 Delivery area: In order to purchase Products from us, the Delivery Address which you nominate must be within a suburb where we provide delivery. You warrant that the Delivery Address is accurate and correct. We will advise you if the Delivery Address which you nominate ceases to be in an area where we deliver Products. We will not be obliged to continue to deliver Products to you if you change your Delivery Address and the new Delivery Address which you nominate is not in an area within which we deliver Products

3. Orders and Delivery

3.1 You may place an Order with us through our online shop. IMPORTANT: It is your responsibility to review the details of your order and notify Animal Box of any omissions or corrections. Your invoice will reflect the items and prices outlined within this confirmation. Animal Box will endeavour to deliver as close to your order delivery time as possible.

3.2 You acknowledge that we are only obligated to deliver the Products once you have made payment to us in full. We will not commit to delivery beyond the front door of your home, office or school building. If you request us to deliver the Products beyond your front door, you irrevocably release us from any liability or loss you or any third party incurs arising from the delivery of the Products, and you agree to indemnify us (including our officers, employees, contractors and agents) from any Loss suffered or incurred by us in connection with the delivery of the Products beyond your front door, including death and injury to persons or property.

3.3 You agree that we are entitled to leave the Products at the Delivery Address if no-one is able to accept Delivery. You acknowledge that the quality of the Products may be affected if the Products are left outdoors. Accordingly, you agree that we are not liable to you for any loss sustained to the Products owing to your failure to accept personal delivery.

3.4 If required by us, you must pay to us the Delivery Fee (or such other fee as may be specified by us) at time of that Order in respect of each Order.

3.5 There is a minimum value of 1 meal box for each order. The minimum value excludes the Delivery Fee. We may (in our absolute discretion) accept an Order which is below the minimum value. The waiver of this requirement by us in one instance will not oblige us to accept an Order which is below the minimum value at any other time.

4. Customer’s obligation to pay

4.1. All corporate or personal orders from Animal Box to an individual require upfront payment by means of the payment gateway on the website. The Products will not be provided until funds have cleared our account after the order has been processed.

5. Accepted payment methods

Customer payments shall be effected by way on our secure online credit card merchant facility or by credit card (MasterCard or Visa only)

6. Cancellation, Reduction of Postponement of Orders

6.1 All cancellations must be made via email to orders@animalbox.com - preferably as a reply to your Animal Box confirmation email. We will confirm your cancellation by return email. If you have not received a confirmation of cancellation within 1 hour (during business hours) please assume we have not received your cancellation and follow up with a phone call.

6.2 The time of receipt of your cancellation will be recorded as the time the cancellation email reaches orders@animalbox.com inbox.

6.3 Cancellation charges will apply as per the schedule below:

6.3.1. Orders cancelled, reduced or postponed before 3pm on the day prior to the scheduled delivery day will not be charged except when labour hire has been booked through a third party – in which case the labour hire will be charged, or if specific food or equipment items have been ordered that Animal Box is not able to cancel. In this case items will be charged at cost price.

6.3.2 Orders cancelled, reduced or postponed after 3pm the day before the scheduled delivery will incur a 50% charge of the total invoice cost, or the cost price of items which cannot be cancelled (whichever is the greater).

6.3.3 Orders cannot be cancelled, reduced or postponed on the day of delivery (after midnight). Animal Box will either deliver the food to your nominated address for delivery or alternatively Animal Box will deliver the food to OzHarvest.

6.3.4. No changes (increases, decreases, product switching or postponement) are possible within 2 hours of your scheduled delivery.

6.3.5. Any orders paid by credit card and subsequently cancelled or reduced will be charged for the credit card transaction fees.

6.3.6. Pricing Information

Please note all menu prices exclude GST. The 10% Goods & Services Tax is added to those items that incur GST at time of purchase. We reserve the right to alter prices without notice.

6.4 Adjustments to your orders post delivery:

In the event your order was missing any items please notify Animal Box by email within 2 hours of the delivery and we will adjust your invoice.

7. Intellectual Property Rights

You acknowledge that we, and our related corporations own or are licensed to use all Intellectual Property Rights in the Website, including any images, photographs or text which appears on the Website. You must not make any representation to the contrary and you must not use or copy the Intellectual Property Rights in any manner which is inconsistent with the rights of the owner or licensee of such Intellectual Property Rights. You acknowledge that any trademarks or logos which appear on the Website are owned by or licensed to us or our related corporations and that you must not do anything to prejudice the rights of the trademark owner or licensee to such trademarks or logos.

8. Liability

8.1 To the extent permitted by law, and subject to clause 8.4, we exclude all liability to you or anyone else for loss or damage of any kind (however caused or arising) relating in any way to the Website including, but not limited to, loss or damage you might suffer as a result of:

(a) errors, mistakes or inaccuracies on the Website;

(b) you acting, or failing to act, on any information contained on or referred to on the Website;

(c) personal injury or property damage of any kind resulting from your access or use of the Website or from the use of the Products;

(d) any unauthorised access to or use of the Websites;

(e) any interruption or cessation of transmission to or from the Website; and/or

(f) any bugs, viruses, trojan horses or other harmful code or communications which may be transmitted to or through the Website by any third party.

8.2 Except as expressly provided in these Conditions, and to the fullest extent allowed by the law, we will not be liable for any direct, indirect, special, incidental or consequential damages arising out of your access to or use of the Website or the Products.

8.3 You will at all times indemnify us and keep us indemnified, including our directors, officers, employees and agents from and against any loss (including reasonable legal costs and expenses on a full indemnity basis) or liability incurred by you or arising from any claim, demand, suit, action or proceeding by any person against you where such loss or liability arose out of, in connection with or in respect of your conduct or breach of these Conditions.

8.4 This clause is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth).

9. Use of the Website

9.1 You may only use the Website and the content on the Website for personal purposes unless we provide express written consent. You must not:

(a) by any means copy, reproduce, republish, adapt, upload, link, post, frame, translate, transmit or distribute any part of the Website or any content contained on the Website;

(b) do anything that imposes an unreasonable or disproportionately large load on the Website, or interferes or disrupts the Website or any network or website connected to the Website;

(c) breach the security of the Website, test or scan the vulnerability of the Website, or make any unauthorised modifications to the Website;

(d) interfere with any other persons use or enjoyment of the Website;

(e) post, or transmit to the Website any abusive, obscene, defamatory, or otherwise inappropriate material;

(f) use any robot, spider, scraping device, deep link, or any other automatic tool or algorithm, or any manual process that performs the same function, to copy or use any content or any part of the content on the Website, or to reproduce or separately store or use such content;

9.2 use the Website or any content in any way that is unlawful, illegal or breaches our rights or the rights of any third party; and

9.3 use the Website in any way that otherwise breaches this Agreement.

10. Third party websites

10.1 The Website contains links to other web sites controlled by third parties (Third Party Websites). We are not responsible for any content on Third Party Websites. If you choose to visit these Third Party Websites you do so at your own risk and should make your own enquiries before relying on any content contained on such Third Party Websites.

10.2 We make no representations about the quality or accuracy of material available on Third Party Websites or that such material does not infringe the intellectual property rights of a third party.

11. Notification of changes

This Agreement may be amended at any time without notice and your access to this Website may be terminated at any time without notice. Any Order placed following such amendment of these Conditions will represent an agreement by you to be bound by these Conditions as amended. We recommend you review the Conditions each time you use the Website and before placing any Order. Should we choose to provide you with notice of amended terms, you agree to receive email notification of the amendments.

12. Notices

We may give notice to you by electronic mail, conventional mail to your address contained in the customer application information or notice posting on the Website. You may give us notice by email to orders@animalbox.com.au

13. Refund Policy

If an item is missing from your Order, please contact us within twenty four (24) hours from delivery and we will arrange a credit for your next delivery. Please note that we do not offer refunds if you have changed your mind. If the Products are not of reasonable quality, please contact us within a reasonable period of time from delivery and we will either replace the particular faulty Products, offer you a credit for your next Order or provide you with a refund at our discretion. You acknowledge that the Products are of a perishable nature, and that we reserve the right to reject your claim for a refund, credit or replacement for faulty Products if you fail to notify us within a reasonable time from delivery. This clause is not intended to exclude or limit any rights which you may have under the Competition and Consumer Act 2010 (Cth).

14. Governing law and jurisdiction

14.1 These terms will be governed by and interpreted in accordance with the laws of New South Wales, Australia and You irrevocably submit to the non exclusive jurisdiction of the Courts of New South Wales, Australia.

14.2 If you access the Website in a jurisdiction other than New South Wales, Australia, you are responsible for compliance with the laws of that jurisdiction, to the extent that they apply.

15. Whole content

In relation to the subject matter of these Conditions:

(a) these Conditions and the Order are the whole agreement between the parties; and

(b) these Conditions and the Order supersede all oral and written communications by or on behalf of any of the parties.

16. No reliance

16.1 In entering into these Conditions, you:

(a) have not relied on any warranty or representation (whether oral or written) in relation to the subject matter of these Conditions made by us; and

(b) have relied entirely on your own enquiries in relation to the subject matter set out in these Conditions.

16.2 This clause does not apply to warranties and representations that these Terms expressly set out.

17. Severance

17.1 If any part of these Conditions are found to be void invalid, unlawful or unenforceable then that provision or part will be deemed to be severed from these Conditions and the remaining Conditions and provisions of these Conditions will remain in force and constitute the agreement between the parties.

17.2 Nothing in these Condition merges extinguishes, postpones, lessens or otherwise prejudicially affects any right, power or remedy that a party may have against another party or any other person at any time.